Privacy Policy

Introduction

When you use EasyRideJo, you trust us with your data. We take that trust seriously. This policy explains the information we collect, how we use it, how we share it, and the choices you have regarding your data.

Last Updated: 15 Feb 2024
Effective Date: 15 Feb 2025

Data Collection and Use

Scope

This Policy applies to users of EasyRideJo services anywhere in the world, including our applications, websites, features, and related services. It explains how EasyRideJo and its partners collect and use personal data to provide our services.

This Policy applies to:

  • Drivers: Individuals providing transportation services independently or through partner transport organizations.
  • Riders: Individuals who request rides through the EasyRideJo app.

This Policy also applies to individuals who submit information to EasyRideJo in relation to an application or any interaction with our services.

Data Controller

EasyRideJo is responsible for the processing of personal data described in this Policy.

The Information We Collect

EasyRideJo collects information provided by you, information created when using our services, and information from third-party sources.

Information You Provide

  • User Profile: Name, email, phone number, password, address, payment information, government IDs (where legally required), date of birth, profile photo, signature, and vehicle or insurance details for drivers.
  • Background Check Information: For driver applicants (where legally permitted), such as driving history or criminal record.
  • User Content: Information submitted during customer support interactions, ratings, compliments, or any communication with EasyRideJo.

Information Created When You Use Our Services

Location Information: Depending on your device settings, we may collect precise or approximate location data using GPS, IP address, or Wi-Fi. Drivers’ location is collected when the app is running in the foreground or background. Riders may use the app without sharing location, but accuracy and features may be limited.

Transaction Information: Details of your ride requests, delivery information, charges, distance traveled, timestamps, and payment details. If someone uses your referral code, we may associate your name with their activity.

Usage Information: Details about your interactions with the app: access times, pages viewed, app performance, device information, and referring websites. Collected through cookies, pixels, and similar technologies.

Communications Data: We enable communication between users (e.g., rider–driver calls or messages). We may collect call logs, timestamps, and message content for safety, support, and service improvement.

Information from Other Sources

  • User ratings, compliments, referrals
  • Others requesting services on your behalf
  • Information related to disputes or claims
  • Partners through which you access your EasyRideJo account (payment providers, social media platforms, third-party apps that integrate EasyRideJo APIs)
  • Insurance or financial partners (for drivers)
  • Partner transport companies
  • EasyRideJo for Business or Family account owners
  • Public databases
  • Marketing service providers

EasyRideJo may combine information from these sources with other data we possess.

How We Use Your Data

We use collected data to provide reliable transportation, deliveries, and related services. This includes:

  • Enhancing user and service safety
  • Providing customer support
  • Improving our products and services through research and analysis
  • Facilitating communication between users
  • Offering promotions or running contests
  • Compliance with legal processes

EasyRideJo does not sell or share your personal information with third parties for their direct marketing purposes.

Providing Services and Features

We use your data to personalize and maintain EasyRideJo services:

  • Create and update your account
  • Verify identity
  • Process payments
  • Provide insurance or financial services linked to EasyRideJo
  • Track your ride progress
  • Enable features like sharing ETA, splitting fares, saving favorite locations
  • Support accessibility features for users with disabilities
  • Detect and fix bugs, analyze usage, and improve operations

Cookies and Third-Party Technologies

EasyRideJo uses cookies and similar technologies for authentication, remembering preferences, measuring ad effectiveness, analyzing traffic, and understanding user behavior. Third parties may assist with analytics, advertising, and performance tracking. See our Cookie Statement for detailed options and controls.

Choice and Transparency

EasyRideJo provides tools to manage your privacy: in-app settings, device permissions, rating pages, and marketing opt-outs. You may request access, correction, or copies of your data.

Privacy Settings

Location Information: You may enable or disable location access at any time through your device or in-app settings. Disabling location may limit functionality, and driver location during trips will still be linked to your account.

Notifications – Account & Trip Updates: These are essential and cannot be disabled, but you may choose how you receive them.

Notifications – Discounts & News: You may enable or disable marketing notifications through in-app settings.

Device Permissions

Mobile platforms require explicit permission for app access to certain data. iOS prompts you when permissions are needed; Android presents required permissions before first use. Using the app constitutes consent.

Updates to This Policy

We may update this Policy occasionally. If significant changes are made, we will notify you through the EasyRideJo app or via email. Continued use of our services after notification constitutes acceptance of the updated Policy, where permitted by law.

We encourage you to review this Policy periodically for the latest information. Previous versions will be available for review.